Support

Last updated: 2026-11-01

The PhonicsManila app is the school's app for parents and teachers. Parents use it to follow their children's classes with PhonicsManila, and teachers to keep track of the classes they teach. This page tells you how to get help with the app, or with anything else about the school.

How to reach us

So that we can find your account quickly, please include:

  • your name;
  • your school;
  • the e-mail address you use to sign in to PhonicsManila;
  • what you need help with and, if it's about the app, whether you use it on an iPhone, an Android phone or the web.

How fast we answer

We reply within 2 to 5 business days, Monday to Friday (Philippine time). Saturdays and Sundays don't count.

Deleting your account

You can ask for your PhonicsManila account to be deleted from the app. How to delete your account explains how, what is deleted and what the school keeps.

Your privacy

Our privacy notice explains what personal information we collect, why, who can see it and your rights.

Enrolment and classes

For questions about enrolling a child, our packages or a trial class, use the contact form too.